Furniture FAQ’s

Why do I have to wait up to 12 weeks for my furniture?

All our furniture is hand built by craftsmen and not flat packed except where necessary for access. Lead times are from 2 to 12 weeks depending on the number of items ordered and the stock levels at the time of your order.

How long will the furniture last?

Our clients choose furniture for their loved ones, which will pass from one generation to the next and thus become a treasured family heirloom. We are confident of our furniture’s quality and if during the lifetime of your furniture you have any problems do get in touch and we will see what we can do to ensure it’s longevity and rectify any damage that may have occurred.

Does the furniture come flat-packed?

We do not regard ourselves as a company who supply flat-packed furniture. However, for access, some items must be assembled on site.  All our furniture delivered within Greater London are assembled and installed for you. If you are based outside of Greater London or outside the UK, we can also arrange (for a fee) for the delivery team to unpack, assemble your furniture and dispose of the packing material.

 

 

 How do I clean my furniture?

We recommend that all our furniture is regularly dry dusted to prevent a build up of grime and occasionally washed over with a warm damp sponge and a gentle non-abrasive cleanser.

Can I collect my furniture?

You can collect all smaller items from our Knightsbridge showroom. For larger items, we prefer to deliver them to your home in Greater London or courier/ship the goods if you live outside Greater London.

What guarantee do you offer?

We take great care in ensuring our craftsmen made and beautifully hand painted furniture stands the test of time. All Piccoli & Co products carry a product guarantee of 5 years from the date of purchase with the exception of claims that arise out of damage caused by the Customer.