How much does monogramming cost?
The cost of monogramming is £9 per product.
How many letters can I order?
Some items are monogrammable with just one initial, while other can accommodate up to 9 letters. See each product for details.
which fonts and colours do you offer?
We have a good selection of fonts and colours, but we don’t offer custom monograms or colours. Please see individual products for details.
Can I cancel an order or return a monogrammed item?
All monogrammed orders from Piccoli & Co. are final sale due to the personalized nature of monogrammed gifts.
I have received my order and something is wrong
If we made a mistake on your order don’t worry, we will get you a replacement. Email us with your order number so we can help get the replacement going for you. Please note, we cannot replace items for free unless the mistake was made by our staff.
Can I make a change to my order?
Please review your order confirmation and let us know immediately if you see any errors or need to make any changes! Once your order has been moved to processing, we are unable to make any changes to your order.
How long does it take to get a monogrammed order?
Our average processing time is 7-14 business days (excludes Saturday & Sunday). It could take 1 day to make, it could take 14. It totally depends on which item you are ordering, which colour and size you need, and how many orders are in front of you.
I paid for next day delivery, why did it take longer to arrive?
Please remember that the shipping method you choose is the time it takes for COMPLETED order to be mailed from our shop in London to your address. The Shipping method does not have anything to do with the turn-around time. Please see the section above regarding turn-around time.
Can I see a proof of my intials prior to making my order?
We are currently unable to offer this option,
but for each item we have already selected the fonts that work best.